gb77 Privacy Policy

1. Introduction

gb77 ("we", "us", or "our") operates the online casino and sports betting platform accessible at https://gb77.one (the "Platform"). This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data.

By registering an account or using our Platform, you acknowledge that you have read and understood this Privacy Policy. Your continued use of gb77 following any changes to this policy constitutes your acceptance of those changes. We strongly encourage all players to review this policy periodically.

This Privacy Policy applies to all users of the gb77 platform, including visitors who browse without an account, registered members, and players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and across Bangladesh. We are committed to handling your information with transparency, fairness, and respect.

2. Information We Collect

We collect several types of information in connection with your use of the gb77 platform. The categories below describe the information we gather and the means by which we gather it.

Account and Identity Information

• Full name, date of birth, and national identification details required to verify you are aged 21 or above.
• Email address and mobile phone number used for account login, communication, and security verification.
• Residential address and city of residence (e.g. Dhaka, Chittagong, Sylhet) for player verification and responsible gaming checks.
• Username and password (stored in encrypted form) chosen during registration.

Financial and Transaction Information

• Payment method details including mobile banking accounts (bKash, Nagad, Rocket, Upay) and bank account references necessary to process deposits and withdrawals.
• Transaction history including deposit amounts in Bangladeshi Taka (৳), withdrawal requests, bonus activations, and wagering records.
• Records of disputed transactions and any refunds or reversals processed by our payments team.

Technical and Usage Data

• IP address, device type, operating system, browser type, and mobile carrier used to access the platform.
• Pages visited, features used, time spent on each section, and clickstream data to help us understand how users interact with gb77.
• Session logs and error reports used for debugging, fraud prevention, and platform security monitoring.

3. How We Use Your Information

gb77 uses the personal data we collect for specific, lawful purposes only. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. The primary uses of your information are as follows:

• To create and manage your player account, verify your identity, and confirm you meet the minimum age requirement of 21 years.
• To process financial transactions including deposits via bKash, Nagad, Rocket, and Upay, and to facilitate timely withdrawals to your nominated account.
• To deliver customer support and respond to queries, complaints, or disputes raised through our support channels, available 24/7 at Bangladesh Standard Time (BST, UTC+6).
• To send you relevant communications such as account notifications, promotional offers, and responsible gaming reminders — only where you have opted in or where required for service delivery.
• To detect, investigate, and prevent fraudulent transactions, money laundering, unauthorised access, and other illegal activities that may affect the security of the platform or our players.
• To improve the gb77 platform through analytics, A/B testing, and user feedback — enabling us to offer a faster, safer, and more enjoyable experience for all players in Bangladesh.

4. Cookies and Tracking Technologies

gb77 uses cookies and similar tracking technologies to enhance your experience on the platform. A cookie is a small text file stored on your device when you visit our website. Cookies allow us to recognise returning visitors, maintain session security, and personalise certain aspects of the platform.

We use the following categories of cookies on the gb77 platform:

• Essential cookies: Required for the platform to function correctly. These include session management cookies and security tokens that keep your account login active and your data protected during a session.
• Analytics cookies: Help us understand how players use the platform — which pages are most visited, how long users stay, and which features drive engagement. This data is used in aggregate, anonymised form to guide product improvements.
• Preference cookies: Store your display preferences and settings so that the platform experience remains consistent across your visits.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of your gb77 account, including the ability to log in and process payments.

5. Disclosure of Your Information

gb77 does not sell your personal data to any third party. However, we may share certain information with trusted third parties in the following limited circumstances:

• Payment processors and mobile banking partners (including bKash, Nagad, Rocket, and Upay) to facilitate secure deposits and withdrawals.
• Identity verification and KYC service providers who assist us in confirming the identity of our players and meeting our obligations around player age verification (21+).
• IT infrastructure and cloud hosting providers who store and process platform data under strict confidentiality agreements and security controls.
• Regulatory, law enforcement, or government authorities when required by applicable law, legal process, or to protect the rights, property, or safety of gb77 or its users.

All third parties with whom we share data are contractually required to handle personal information securely and only for the purposes for which it was shared. We do not permit our service providers to use your data for their own independent marketing or commercial activities.

6. Data Retention

gb77 retains your personal data for as long as your player account remains active and for a reasonable period thereafter, as required to fulfil the purposes outlined in this Privacy Policy. Specific retention periods are determined by the nature of the data and the purpose for which it is held.

Financial transaction records and account verification documents may be retained for a minimum period in accordance with anti-money laundering obligations and applicable financial regulations. When data is no longer required, it is securely deleted or anonymised in a manner that prevents recovery.

7. Security of Your Data

gb77 takes the security of your personal information seriously. We implement industry-standard technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption on all data transmissions, secure server environments, access controls, and regular security audits.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We therefore cannot guarantee absolute security. However, we commit to notifying you promptly in the event of any confirmed data breach that may affect your account.

8. Your Rights and Choices

As a player registered with gb77, you have rights concerning your personal data. We are committed to honouring these rights in a timely and transparent manner. You may exercise any of the following rights by contacting our support team:

• Right of access: You may request a copy of the personal data gb77 holds about you at any time.
• Right to rectification: If any of your personal data held by gb77 is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: Subject to any legal retention obligations, you may request that we delete your personal data. Note that account closure requests will result in the deactivation of your player account.
• Right to restrict processing: You may ask us to restrict the processing of your data in certain circumstances, such as when you contest the accuracy of the data.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, at no charge.

To exercise any of these rights, please contact us at [email protected]. We aim to respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request to protect the security of your account.

9. Third-Party Services and Links

The gb77 platform incorporates games and services provided by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. When you interact with these third-party game engines or services, your gameplay data may be processed directly by those providers under their own privacy policies.

gb77 is not responsible for the privacy practices of these third-party providers. We encourage you to review their individual privacy policies if you have concerns about how your data is handled within their game environments. gb77 selects only reputable, industry-recognised providers and requires them to comply with applicable data protection standards.

10. Children's Privacy

The gb77 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, solicit, or process personal data from any individual below the age of 21. If we discover that personal data has been collected from a person under 21 without appropriate consent, we will take immediate steps to delete that information and close the associated account.

If you are a parent or guardian and believe that your child has registered on gb77 or provided us with personal information, please contact us immediately at [email protected] so we can take the necessary action.

11. Changes to This Privacy Policy

gb77 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players via the email address associated with their account and update the "Last updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your personal information.

Your continued use of the gb77 platform after any changes to this Privacy Policy constitutes your acknowledgement and acceptance of the updated terms. If you do not agree with any revised terms, you should discontinue use of the platform and close your account.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way gb77 handles your personal data, please reach out to our dedicated support team. We are available 24/7 to assist players across Bangladesh.

[email protected]

Our support team responds to all privacy-related enquiries within 72 hours during Bangladesh Standard Time (BST, UTC+6) business hours. For urgent data protection matters, please mark your message as high priority.